Frequently Asked Questions

General Questions

We use SSH Authorisation Keys to access your server, meaning that you never have to provide us with your server's credentials, helping to keep you and your server secure. You can revoke Neytiri access to your server at any time and we encourage you to do so after your order has been completed.
We pride ourselves in providing the best possible customer experience, including providing support with our services. Each order includes a guide on how to fully utilise and configure your service to your needs. If you ever need any help, please open a ticket via our Discord, and we will help you.
We list all of our available services on our website under the Products section, however, if you are looking to purchase a service we do not appear to offer, please contact us and we will work with you to help you get your service up and running efficiently and effectively!

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